Frequently Asked Questions

Not at this time. Birdieswing is focused on wholesale and business-to-business partnerships, so this website is a product catalog rather than an online checkout.

Use our Wholesale Inquiry form and tell us about your business, the products you are interested in, and your estimated opening order. We typically respond within one to two business days with current pricing, minimum order quantities, and availability.

Yes. Existing online orders remain supported. The order, shipping, payment, cancellation, return, and refund questions below apply to eligible orders placed before online checkout was discontinued.

Orders placed by 11:59 p.m. U.S. Central Time are scheduled to ship on the next business day. Orders placed on weekends or carrier-observed holidays are scheduled to ship on the following business day. Ship dates are estimates unless expressly identified as guaranteed.

Delivery within our service area typically takes three to five business days after the carrier receives the package. Delivery times are estimates and may vary in special circumstances.

We currently ship to the 48 contiguous U.S. states and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories or possessions, APO/FPO/DPO addresses, or international destinations.

You may cancel an eligible, unshipped order yourself until 5:00 a.m. U.S. Central Time on the calendar day after the order is placed. Use the cancellation link in your order confirmation email, or visit our Cancel Order page.

After that deadline, contact orders@birdieswing.us as soon as possible. We will try to help, but cancellation is not guaranteed once processing has begun. Orders that have already shipped must be handled as returns under our Refund Policy.

Yes. You may request a return within 14 days of receiving your order, for any reason. Golf balls must not have been hit, played, marked, scuffed, altered, or otherwise used, and all original sleeves, boxes, labels, and packaging must be included in resalable condition. Opening the outer box only to inspect the product does not by itself make it ineligible. See our Refund Policy for full details.

For no-reason returns, the customer pays return shipping, and the original shipping charge is non-refundable.

Email orders@birdieswing.us as soon as possible with your order number and photographs. If confirmed, we will arrange a replacement or refund and cover reasonable return shipping costs.

Once your return is received and inspected, approved refunds are initiated to your original payment method. After we initiate the refund, it typically appears on your statement in approximately seven days. Exact timing depends on your bank or payment provider and may take longer.

If a product becomes unavailable after you place an order, we may cancel the affected order. You will receive a full refund of all amounts paid for that product, including applicable shipping charges, taxes, and fees.

Payments are processed through trusted third-party payment service providers. Birdieswing does not directly receive or store your full payment card number.

No. We do not sell or rent customer personal information. We use or disclose information only as reasonably necessary to process orders, provide customer service, operate our business, send authorized marketing communications, or comply with legal requirements.

For order, shipping, return, or product-related questions, email us at orders@birdieswing.us.