Refund Policy

Scope of This Policy

This Refund Policy applies to eligible consumer orders previously placed directly through the official birdieswing website while online checkout was available. The website does not currently accept new online orders.

Purchases from authorized retailers or third-party marketplaces are subject to the seller's return and refund policy. Return and refund terms for any wholesale transaction will be determined by the separately confirmed terms for that transaction.

14-Day Return Window

You may request a return within 14 days of receiving your order, for any reason. No explanation is required. However, unless the product is defective or we shipped the wrong item, you are responsible for the cost of return shipping.

Eligibility for Returns

To qualify for a return and refund, all of the following conditions must be met:

• The request is made within 14 days from the date you received the order.
• The golf balls have not been hit, played, marked, altered, scuffed, cut, or otherwise used.
• All golf balls, sleeves, boxes, labels, inserts, and other original packaging are included and in resalable condition.
• Opening the outer box only to inspect the product does not by itself make the product ineligible, provided the golf balls and packaging remain complete and undamaged.
• You can provide proof of purchase (order confirmation email or order number).

Items Not Eligible for Return

For quality-control and fair-use reasons, we may not accept returns for:

• Golf balls that have been hit, played, marked, altered, scuffed, cut, discolored, water-damaged, or otherwise used.
• Returns with missing golf balls, sleeves, boxes, labels, inserts, or other original packaging.
• Products or packaging damaged after delivery in a way that prevents the product from being resold as new.
• Items purchased from third-party retailers or marketplaces, because those purchases are subject to the seller's policy.
• Promotional items from a prior direct online order that were clearly marked "final sale" or "non-returnable" at the time of purchase.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us as soon as possible with photos and your order details.

• We will review your case and, if approved, provide a replacement or a full refund.
• In these cases, we will cover the reasonable return shipping costs where applicable.

Order Cancellations

You may cancel an eligible, unshipped order yourself until 5:00 a.m. U.S. Central Time on the calendar day after the order is placed by using the cancellation link in your order confirmation email or our Cancel Order page.

After that deadline, contact orders@birdieswing.us as soon as possible. We will try to help, but cancellation is not guaranteed once processing has begun. If a cancellation is completed before shipment, all amounts paid are refunded to the original payment method without a cancellation fee.

How to Request a Return

Please follow these steps to initiate a return:

1. Contact us via email with:
   • Your full name
   • Order number
   • Items you wish to return
   • Photos (if the product is defective, damaged, or incorrect)
2. Our customer service team will confirm your eligibility and provide return instructions, including the return address.
3. Carefully pack the items in their original packaging and ship them back using a trackable shipping method. Unless the item is defective or incorrect, you will need to pay for the return shipping.
4. Once we receive and inspect the returned items, we will process your refund if approved.

Refunds

After your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

• If approved, we will initiate the refund to your original method of payment.
• After we initiate the refund, it typically appears on your statement in approximately seven days. Exact timing depends on your bank or payment provider and may take longer.
• Original shipping fees (if any) are generally non-refundable, unless the return is due to our error (defective, damaged, or incorrect item).

Exchanges

We do not currently offer direct item-for-item exchanges. If you would like a different product, please:

1. Request a return and refund for the original item following the instructions above.
2. Contact us if you are interested in a different product. Availability and any applicable purchase terms will be confirmed separately.

Late or Missing Refunds

If your refund has not appeared more than seven days after we confirm it was initiated, please:

1. Check your bank or credit card statement again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank; there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at orders@birdieswing.us.

Return Shipping Costs

• For returns made under our 14-day no-reason policy, the customer is responsible for all return shipping costs.
• For returns due to defective, damaged, or incorrect items, birdieswing may cover or reimburse reasonable return shipping costs, after review and approval.

Contact Information

If you have any questions about returns or refunds, please contact us at orders@birdieswing.us.

birdieswing reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.